CAP / CPS Exam Content - Two Rivers Chapter

The content of the Certified Administrative Professional and Certified Professional Secretary (CPS®) exams include the following content:

Examination Schedule

Part 1: Office Systems and Technology
150–165 Questions
Time: 2 Hours

I. Computer Hardware, Systems, and Configuration 12%
II. Document layout, design, and reproduction 16%
III. Software 60%
     - Usage
     - Installation and configuration
     - Types
     - Troubleshooting
IV. Managing Physical Resources 12%
     - Equipment and supplies
     - Ergonomics

Part 2: Office Administration
150–165 Questions
Time: 2 Hours

I. Records Management 28%
     - Filing systems
     - File management
     - Filing rules and standards
     - Security of records
II. Communication 72%
     - Verbal
     - Written
     - Rules of grammar
     - Business etiquette

Part 3: Management
150–165 Questions
Time: 2 Hours

I. Human Resources 48%
     - Basic management principles
     - Recruitment and selection
     - Evaluation
     - Legal and ethical issues
     - Job analysis
     - Training
     - Compensation and benefits
     - Record keeping
II. Accounting Procedures and Analysis 16%
     - Accounting procedures
     - Financial statement analysis
     - Managerial accounting
III. Time Management 12%
IV. Communication 24%
     - Nonverbal
     - Presentation techniques
     - Professional protocol
     - Legal issues

Part 4: Advanced Organizational Management (CAP Exam Only)
150–165 Questions
Time: 3½ Hours

In addition to the required knowledge base of parts 1–3, this part includes four major subject areas listed below. Scenario based questions will cover all areas.

Type: Scenario-based multiple-choice. One correct answer.
I. Organizational Planning 28%
     - Critical thinking & decision making
     - Strategic planning
     - Communicating mission and values
     - Allocating resources
II. Advanced Administration 24%
     - Mentoring and training
     - Conducting research
     - Coordinating projects
     - Delegating and empowering
III. Team Skills 24%
     - Team building
     - Team leading
     - Group problem solving
     - Resolving conflict
     - Conducting meetings
IV. Advanced Communication 24%
     - Nonverbal
     - Presentation techniques
     - Legal issues
     - Professional protocol

Note: This is an optional program. You do not have to be a member of IAAP in order to take the examination, and you do not have to take the examination in order to belong to IAAP. You also do not have to take the review courses to take the exam (although we strongly recommend them).

More detailed information is available at the IAAP headquarters website http://www.iaap-hq.org page.

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Home
About Us	Articles	Benefits / Joining	Certification	Computer Tips	Job Postings
Links	Meetings	News	Officers	Beta Testing Now! Members Only	Contact Us
Check out the Two Rivers Chapter's Blog for all the latest news!